What is ISO/IEC 20000-1?
ISO/IEC 20000-1:2018 is an internationally recognized standard that defines best practices for delivering high-quality IT services. It outlines the requirements for establishing, implementing, maintaining, and continually improving an IT Service Management System (ITSMS) that aligns IT services with business objectives and customer needs. Our training program provides a comprehensive understanding of these principles, enabling you to create efficient, customer-focused IT service processes.
Why is ISO/IEC 20000-1 important?
In today’s fast-paced digital environment, reliable IT service delivery is crucial for business success. ISO/IEC 20000-1:2018 is essential as it standardizes IT service management processes, reducing service disruptions and enhancing operational efficiency. By following this standard, organizations can ensure consistent, high-quality service that meets both regulatory requirements and customer expectations. Our training will show you how to implement these best practices to drive continuous improvement and achieve superior IT performance.